.chatbot-fab{position:fixed;bottom:176px;right:24px;width:60px;height:60px;border-radius:50%;background:linear-gradient(135deg,#F96920,#e55a10);border:none;cursor:pointer;box-shadow:0 4px 20px rgba(249,105,32,.4);display:flex;align-items:center;justify-content:center;z-index:9999;transition:all .3s ease;animation:pulse 2s infinite}.chatbot-fab:hover{transform:scale(1.1);box-shadow:0 6px 25px rgba(249,105,32,.5)}.chatbot-fab-hidden{transform:scale(0);opacity:0;pointer-events:none}.chatbot-fab-icon{width:28px;height:28px;color:white}.chatbot-fab-badge{position:absolute;top:-2px;right:-2px;width:20px;height:20px;background:#25D366;border-radius:50%;font-size:11px;font-weight:600;color:white;display:flex;align-items:center;justify-content:center;border:2px solid white}@keyframes pulse{0%{box-shadow:0 4px 20px rgba(249,105,32,.4)}50%{box-shadow:0 4px 30px rgba(249,105,32,.6),0 0 0 10px rgba(249,105,32,.1)}to{box-shadow:0 4px 20px rgba(249,105,32,.4)}}.chatbot-window{position:fixed;bottom:24px;right:24px;width:380px;height:550px;background:#fff;border-radius:16px;box-shadow:0 10px 40px rgba(0,0,0,.2);display:flex;flex-direction:column;overflow:hidden;z-index:9998;opacity:0;transform:translateY(20px) scale(.95);pointer-events:none;transition:all .3s cubic-bezier(.4,0,.2,1)}.chatbot-window-open{opacity:1;transform:translateY(0) scale(1);pointer-events:auto}.chatbot-header{background:linear-gradient(135deg,#075E54,#128C7E);padding:16px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.chatbot-header-info{display:flex;align-items:center;gap:12px}.chatbot-avatar{width:44px;height:44px;border-radius:50%;background:white;display:flex;align-items:center;justify-content:center;overflow:hidden;padding:4px}.chatbot-avatar img{width:100%;height:100%;-o-object-fit:contain;object-fit:contain}.chatbot-header-text h3{color:white;font-size:16px;font-weight:600;margin:0}.chatbot-status{display:flex;align-items:center;gap:6px;color:rgba(255,255,255,.85);font-size:12px}.chatbot-status-dot{width:8px;height:8px;background:#25D366;border-radius:50%;animation:blink 2s infinite}@keyframes blink{0%,to{opacity:1}50%{opacity:.5}}.chatbot-close{width:36px;height:36px;border-radius:50%;background:rgba(255,255,255,.15);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s}.chatbot-close:hover{background:rgba(255,255,255,.25)}.chatbot-close svg{width:20px;height:20px;color:white}.chatbot-messages{flex:1;overflow-y:auto;padding:16px;background-color:#ECE5DD;background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23c8c3bb' fill-opacity='0.15'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");display:flex;flex-direction:column;gap:8px}.chatbot-message{display:flex;max-width:85%}.chatbot-message-user{align-self:flex-end}.chatbot-message-bot{align-self:flex-start}.chatbot-message-bubble{padding:10px 14px;border-radius:12px;position:relative;box-shadow:0 1px 2px rgba(0,0,0,.1)}.chatbot-message-user .chatbot-message-bubble{background:#DCF8C6;border-bottom-right-radius:4px}.chatbot-message-bot .chatbot-message-bubble{background:white;border-bottom-left-radius:4px}.chatbot-message-bubble p{margin:0;font-size:14px;line-height:1.5;color:#303030;word-wrap:break-word}.chatbot-message-time{display:block;font-size:10px;color:#667781;text-align:right;margin-top:4px}.chatbot-message-user .chatbot-message-time{color:#5f8a5f}.chatbot-pdf-btn{display:flex;align-items:center;gap:8px;margin-top:12px;padding:10px 16px;background:linear-gradient(135deg,#F96920,#e55a10);color:white;border:none;border-radius:8px;font-size:13px;font-weight:600;cursor:pointer;transition:all .2s ease;width:100%;justify-content:center}.chatbot-pdf-btn:hover{transform:translateY(-1px);box-shadow:0 4px 12px rgba(249,105,32,.4)}.chatbot-pdf-btn:active{transform:translateY(0)}.chatbot-pdf-btn svg{flex-shrink:0}.chatbot-typing{display:flex;align-items:center;gap:4px;padding:14px 18px;min-width:60px}.chatbot-typing span{width:8px;height:8px;background:#90949c;border-radius:50%;animation:typing 1.4s infinite}.chatbot-typing span:nth-child(2){animation-delay:.2s}.chatbot-typing span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-6px);opacity:1}}.chatbot-input-area{padding:12px 16px;background:#F0F2F5;display:flex;align-items:center;gap:10px;flex-shrink:0;border-top:1px solid #e4e6e8}.chatbot-input{flex:1;padding:12px 16px;border:none;border-radius:24px;background:white;font-size:14px;outline:none;box-shadow:0 1px 3px rgba(0,0,0,.08)}.chatbot-input::-moz-placeholder{color:#8696A0}.chatbot-input::placeholder{color:#8696A0}.chatbot-input:focus{box-shadow:0 1px 5px rgba(0,0,0,.12)}.chatbot-send{width:44px;height:44px;border-radius:50%;background:#25D366;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;flex-shrink:0}.chatbot-send:hover:not(:disabled){background:#20bd5a;transform:scale(1.05)}.chatbot-send:disabled{background:#ccc;cursor:not-allowed}.chatbot-send svg{width:20px;height:20px;color:white}.chatbot-messages::-webkit-scrollbar{width:6px}.chatbot-messages::-webkit-scrollbar-track{background:transparent}.chatbot-messages::-webkit-scrollbar-thumb{background:rgba(0,0,0,.2);border-radius:3px}.chatbot-messages::-webkit-scrollbar-thumb:hover{background:rgba(0,0,0,.3)}@media (max-width:1023px){.chatbot-fab{bottom:88px;right:16px}}@media (max-width:480px){.chatbot-fab{bottom:88px;right:16px;width:56px;height:56px}.chatbot-fab-icon{width:24px;height:24px}.chatbot-window{bottom:0;right:0;left:0;width:100%;height:100%;max-height:100vh;border-radius:0}.chatbot-header{padding:12px 16px;border-radius:0}.chatbot-avatar{width:40px;height:40px}.chatbot-messages{padding:12px}.chatbot-message{max-width:90%}.chatbot-input-area{padding:10px 12px max(10px,env(safe-area-inset-bottom))}.chatbot-input{padding:10px 14px;font-size:16px}.chatbot-send{width:40px;height:40px}}@media (min-width:481px) and (max-width:768px){.chatbot-window{width:360px;height:500px;bottom:20px;right:20px}}@media (max-width:480px){.chatbot-window-open:before{content:"";position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.5);z-index:-1}}