Privacy Policy

Welcome to Travel My Bharat. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data when you use our website and travel services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

1. Information we collect

We collect different types of information depending on how you interact with our services:

Personal information

• Full name and title
• Email address
• Phone number
• Postal address
• Date of birth
• Government ID (for bookings)

Payment information

• Credit / debit card details
• UPI IDs
• Bank account information
• Billing address
• Transaction history

Technical data

• IP address
• Browser type & version
• Device information
• Operating system
• Time zone settings

Usage data

• Pages visited
• Time spent on pages
• Click patterns
• Search queries
• Referral sources

2. How we use your information

• Service delivery: Process bookings, send confirmations, arrange travel services, and provide customer support
• Communication: Send booking updates, travel alerts, important notifications, and respond to enquiries
• Analytics & improvement: Analyse usage patterns, improve website functionality, and enhance user experience
• Personalisation: Customise recommendations, remember preferences, and provide tailored travel suggestions
• Security: Detect and prevent fraud, protect against unauthorised access, and ensure platform security
• Legal compliance: Comply with legal obligations, respond to lawful requests, and enforce our terms of service

Marketing communications: We may send promotional emails about new packages, special offers, or other information we think you may find interesting. You can opt out at any time by clicking the “unsubscribe” link in any email.

3. Cookies & tracking technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from.

Managing your cookie preferences

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable certain cookies, some parts of our website may not function properly.

4. Third-party data sharing

We may share your information with third parties in the following circumstances:

• Service providers: hotels, transport operators, activity providers, and payment processors who help us deliver your travel services.
• Payment processors: secure payment gateways like Razorpay, PayU, and banks that process your transactions.
• Analytics partners: Google Analytics and similar services that help us understand website usage.
• Legal authorities: government agencies or law enforcement when required by law or to protect our rights and safety.

Important: We never sell your personal information to third parties for their marketing purposes. Any data sharing is limited to what’s necessary to provide our services or comply with legal requirements.

5. Data security

• SSL/TLS encryption: all data transmitted between your browser and our servers is encrypted using industry-standard protocols.
• Secure storage: personal data is stored on secure servers with restricted access and regular security audits.
• Access controls: employee access to personal data is limited and monitored based on job responsibilities.
• Regular backups: data is regularly backed up to secure locations to prevent loss and ensure business continuity.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining high standards of data protection.

6. Your privacy rights

Under the Digital Personal Data Protection Act (DPDP) 2023 and other applicable laws, you have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data we hold
• Right to rectification: Correct inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your personal data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing of your personal data

How to exercise your rights

To exercise any of these rights, please contact our Data Protection Officer at booking@travelmybharat.com. We will respond to your request within 30 days. You may be asked to verify your identity before we process your request.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

8. Children’s privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

For family bookings, a parent or guardian must provide consent and is responsible for any personal information shared about minors in their care.

If you believe your child has provided us with personal information without your consent, please contact us immediately at booking@travelmybharat.com.

9. Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes:

• We will update the “Effective Date” at the top of this policy
• We will notify registered users via email about significant changes
• We may display a prominent notice on our website
• Continued use of our services after changes constitutes acceptance

10. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: booking@travelmybharat.com
• Phone: +91-977-976-6740
• Dehradun, Uttarakhand

We aim to respond to all privacy-related enquiries within 72 hours.