Terms & Conditions | Travel My Bharat

Welcome to Travel My Bharat. These Terms and Conditions govern your use of our travel services, including tour packages, trekking expeditions, pilgrimage tours, and related services. By booking with us, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Introduction

Travel My Bharat (“Company,” “we,” “us,” or “our”) is a registered travel agency based in Dehradun, Uttarakhand, India. We specialise in curating authentic travel experiences including Char Dham Yatra, Himalayan treks, heritage tours, and adventure expeditions.

These terms apply to all bookings made through our website, phone, email, WhatsApp, or any authorised travel agents representing Travel My Bharat.

Important: By proceeding with any booking, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself and all travellers listed in the booking.

2. Booking & reservations

A booking is considered confirmed only after the following conditions are met:

Receipt of the required token/advance payment as specified at the time of booking
Written confirmation from Travel My Bharat via email, SMS, or WhatsApp
Submission of valid government-issued ID proof for all travellers
Acceptance of these Terms and Conditions

Bookings are subject to availability and may be declined if services are unavailable for the requested dates. We reserve the right to decline any booking at our discretion.

For group bookings (10+ travellers), special terms may apply. Please contact our team for customised group booking conditions.

3. Payment terms

We accept the following payment methods:

Online bank transfer (NEFT / RTGS / IMPS)
UPI payments (Google Pay, PhonePe, Paytm, etc.)
Credit / debit cards (Visa, MasterCard, RuPay)
Cash payments at our office (with receipt)
EMI options available on select bookings

Payment schedule:

Token amount: 25–50% of total package cost at the time of booking
Balance payment: must be completed at least 7 days before the tour start date
Last-minute bookings: 100% payment required for bookings made within 7 days of departure

Failure to complete balance payment before the deadline may result in automatic cancellation of your booking, and cancellation charges will apply as per our cancellation policy.

4. Cancellation policy

All cancellation requests must be submitted in writing via email to booking@travelmybharat.com or through WhatsApp. Cancellation charges are calculated based on the number of days remaining before the tour start date:

Cancellation timeline	Cancellation charges	Refund amount
30+ days before departure	10% of total cost	90% refund
15–29 days before departure	25% of total cost	75% refund
7–14 days before departure	50% of total cost	50% refund
3–6 days before departure	75% of total cost	25% refund
Less than 3 days / no-show	100% of total cost	No refund

Note: The token/advance amount is non-refundable under all circumstances, regardless of the cancellation timeline. Special packages (Char Dham, peak season tours) may have stricter cancellation policies.

5. Refund policy

Approved refunds will be processed within 7–14 working days from the date of cancellation approval. Refunds will be credited to the original payment method used during booking.

Bank transfers: refund within 7–10 working days
Credit / debit cards: refund within 10–14 working days (subject to bank processing)
UPI payments: refund within 5–7 working days

In case of partial service utilisation (e.g. early departure from tour), refunds for unused services will be calculated on a case-by-case basis and are not guaranteed.

Service-specific non-refundable items: Flight tickets, train tickets, special permits (like Hemkund Sahib, Rohtang Pass), hotel bookings during peak season, and any third-party services already booked are generally non-refundable.

See our refund & cancellation policy for full detail.

6. Itinerary changes

Travel My Bharat reserves the right to modify, reschedule, or cancel any itinerary due to circumstances beyond our control, including but not limited to:

Adverse weather conditions (heavy rainfall, snowfall, landslides)
Road closures or route blockages
Political unrest or government restrictions
Natural disasters or emergencies
Safety concerns as assessed by our team
Operational requirements of hotels, transport, or activity providers

In such cases, we will make every effort to provide suitable alternatives at no additional cost. However, any extra expenses incurred due to itinerary changes will be borne by the traveller.

No refund will be provided for any services that could not be utilised due to itinerary modifications caused by factors beyond our control.

7. Traveller responsibilities

As a traveller booking with Travel My Bharat, you agree to:

Carry valid government-issued photo ID (Aadhaar, Passport, Voter ID, Driving Licence) throughout the trip
Provide accurate personal information at the time of booking
Follow all instructions given by tour guides, drivers, and company representatives
Respect local customs, traditions, and religious sentiments at all destinations
Maintain appropriate behaviour and not engage in any illegal activities
Arrive at designated pickup points on time
Inform us of any special dietary requirements or medical conditions before the trip

Any damage to property, vehicles, or equipment due to traveller misconduct will be charged to the traveller. We reserve the right to exclude any traveller from the tour without refund if their behaviour endangers themselves or others.

8. Health & safety

Certain tours, especially trekking expeditions, high-altitude destinations (Char Dham, Hemkund Sahib, Valley of Flowers), and adventure activities require a reasonable level of physical fitness.

Travellers with pre-existing medical conditions must consult their physician before booking
Pregnant women, individuals with heart conditions, and those with respiratory issues should avoid high-altitude tours
Travellers must disclose any medical conditions, allergies, or physical limitations at the time of booking
We recommend purchasing personal travel insurance that covers medical emergencies

Age requirements: Some adventure activities and treks may have minimum/maximum age restrictions. Senior citizens (65+) may require a medical fitness certificate for certain tours.

Travel My Bharat is not liable for any health issues, injuries, or medical emergencies that occur during the tour. Basic first-aid assistance will be provided, but travellers are responsible for their own medical expenses.

9. Liability & insurance

Travel My Bharat acts as a facilitator and coordinator of travel services. We are not liable for:

Actions, omissions, or negligence of third-party service providers (hotels, transport, restaurants)
Personal injury, accidents, illness, or death during the tour
Loss, theft, or damage to personal belongings and valuables
Delays or cancellations caused by airlines, railways, or other transport providers
Any claims arising from circumstances beyond our reasonable control

Travel insurance: We strongly recommend that all travellers purchase comprehensive travel insurance covering trip cancellation, medical emergencies, baggage loss, and personal accidents.

10. Force majeure

Travel My Bharat shall not be held responsible for any failure or delay in performing our obligations due to events beyond our reasonable control, including:

Natural disasters (earthquakes, floods, landslides, avalanches)
Extreme weather conditions
Pandemics, epidemics, or health emergencies
War, terrorism, civil unrest, or political instability
Government actions, curfews, or travel restrictions
Strikes, labour disputes, or transportation shutdowns

In force majeure situations, we will work with affected travellers to reschedule tours or provide credits for future bookings. However, full refunds may not be possible depending on expenses already incurred.

11. Photo / video usage

During tours, our team or fellow travellers may capture photographs and videos for documentation and promotional purposes. By participating in our tours, you grant Travel My Bharat the right to:

Use photos and videos featuring you on our website, social media, and marketing materials
Share content for promotional campaigns without monetary compensation
Edit and modify visual content as needed for marketing purposes

If you do not wish to be photographed or featured in promotional materials, please inform our tour guide at the beginning of the trip, and we will respect your privacy.

12. Privacy & data protection

We collect personal information necessary for booking and providing travel services. This includes:

Name, contact details, and identification documents
Payment and billing information
Travel preferences and special requirements
Emergency contact information

Your data is stored securely and used only for:

Processing bookings and providing services
Communicating important travel information
Sending promotional offers (with your consent)
Legal and regulatory compliance

We do not sell or share your personal information with third parties except as required for service delivery (hotels, transport providers) or legal obligations. For detailed information, please refer to our Privacy Policy.

13. Governing law & jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

In case of any dispute, both parties agree to first attempt resolution through amicable discussion and mediation before pursuing legal action.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Questions about our terms?

Email booking@travelmybharat.com or call +91-977-976-6740.